Playing Games at Work: Social Business and Gamification
Applying gamification techniques to internal social networks can boost employee engagement and raise motivation levels, business expert Adi Gaskell writes on his blog. Spanish telecommunication company Movistar tested the approach among its seven international call centers; orchestrators said the effort helped unify company processes and spread best practices. For businesses hoping to replicate Movistar’s results, Gaskell suggests studying expert Kevin Werbach’s list of key gamification elements. Those tips rely heavily on ego-boosting ploys like offering recognition, providing opportunities for success, and enabling internal knowledge sharing. Werbach teaches a free online gamification class via Coursera. Other gamification techniques include encouraging teamwork; keeping things fresh; and promoting problem-solving, creativity, and exploration.
John Dougan on Building a Network that Works for You
Nurturing Intrapreneurs: A Best Practice for Any Business
Corporate innovators are crucial in the age of disruption, but their talents are wasted if businesses don’t recognize and foster their ideas, say Vijay Govindarajan and Jatin Desai of Harvard Business Review. Companies must be on the lookout for forward-thinking individuals who make strong moves by turning away from traditional tactics and visualizing a series of solutions rather than just one. This humble but self-assured crowd requires a support system and an environment that “embraces continuous experimentation,” Govindarajan and Desai write. If companies don’t strive to cull, test, and execute worthy ideas, the risk is great—stymied intrapreneurs might just take their transformative thinking elsewhere.
John Golden: Should Managers and Employees Connect on LinkedIn?
John Golden’s new post in Direct Marketing News suggests that an organization’s “Gen Y digital natives” can, and should, help leadership formulate the strategy for achieving the maximum leverage from LinkedIn.
Guideposts for the Future: Amazon CEO’s Top 3 Must-Reads
Amazon CEO Jeff Bezos wants organized, forward-thinking leaders who focus on strengthening even the weakest links—at least, that’s what his reading list suggests. Max Nisen of Business Insider says that over the summer, Bezos organized a series of day-long book discussions for senior executives. Featured titles included two classic management books: The Effective Executive by Peter Drucker and The Innovator’s Dilemma by Clayton Christensen. The third, less-conventional selection—a novel titled The Goal: A Process of Ongoing Improvement—was written by Eliyahu Goldratt and Jeff Cox; that work first introduced the Theory of Constraints back in 1984. Nisen says that, collectively, the trio of books has helped Bezos “sketch out the future of his company.”
New Study on Socially Enabled Enterprises
Oracle’s Mike Stiles reports on an upcoming white paper from Oracle, Leader Networks, and Social Media Today. The study found that 97 percent of respondents believe social enablement will be important to future successful companies, but a full 43 percent say their firms will require at least a year to integrate the technology. Insufficient metrics and actionable insights further hinder social enablement. Still, most respondents said becoming a socially enabled enterprise should be among their companies’ top priorities. “As this study shows, business executives now understand that creating a socially enabled enterprise can create better customer experiences, enable more responsive internal networks, and drive organizational efficiencies,” says Meg Bear, VP of Oracle Social Cloud Platform. “This combination gives organizations of all sizes a significant competitive advantage.”